/* ──────────────────────────────────────────────────────────────────────
   TicketDesk Dashboard — Phase 2b CSS (combined 2b-1 + 2b-2)
   Replaces the previous dashboard-2b.css.
   ──────────────────────────────────────────────────────────────────── */

/* ═════════════════════════ 2b-1 styles ═════════════════════════════ */

/* ── Premium banner (Overview) ───────────────────────────────────── */
.premium-banner {
  display: flex;
  align-items: center;
  gap: 8px;
  background: linear-gradient(90deg, var(--acc-dim) 0%, transparent 80%);
  border: 1px solid var(--acc);
  border-left-width: 3px;
  border-radius: 8px;
  padding: 10px 14px;
  font-size: 13px;
  color: var(--acc-l);
  margin-bottom: 16px;
}
.premium-banner svg { flex-shrink: 0; }
.premium-banner strong { color: var(--t); font-weight: 600; }

/* ── Overview grid (recent + responders) ─────────────────────────── */
.ov-grid {
  display: grid;
  grid-template-columns: 1.4fr 1fr;
  gap: 14px;
  margin-top: 16px;
}
@media (max-width: 880px) {
  .ov-grid { grid-template-columns: 1fr; }
}

/* ── Recent tickets list (Overview) ──────────────────────────────── */
.recent-list { display: flex; flex-direction: column; }
.recent-row {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 4px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  font-size: 13px;
  transition: background .12s;
}
.recent-row:hover { background: var(--bg-2); }
.recent-row:last-child { border-bottom: none; }
.recent-num {
  font-family: var(--mono);
  font-weight: 600;
  color: var(--t-m);
  font-size: 12px;
  min-width: 36px;
}
.recent-time {
  color: var(--t-d);
  font-size: 11px;
  font-family: var(--mono);
  white-space: nowrap;
}
.ticket-cat {
  font-size: 11.5px;
  color: var(--t-m);
  padding: 2px 8px;
  background: var(--bg-3);
  border-radius: 4px;
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
  max-width: 140px;
}

/* ── Top responders list (Overview) ──────────────────────────────── */
.responder-list { display: flex; flex-direction: column; gap: 0; }
.responder-row {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 10px 4px;
  border-bottom: 1px solid var(--border);
}
.responder-row:last-child { border-bottom: none; }
.responder-stats { display: flex; gap: 14px; flex-shrink: 0; }
.responder-stat { display: flex; flex-direction: column; align-items: flex-end; line-height: 1.2; }
.responder-stat-num { font-size: 14px; font-weight: 700; color: var(--t); }
.responder-stat-lbl {
  font-size: 10px;
  font-family: var(--mono);
  text-transform: uppercase;
  letter-spacing: .04em;
  color: var(--t-d);
  margin-top: 1px;
}

/* ── Tickets toolbar (filter tabs + search) ──────────────────────── */
.tickets-toolbar {
  display: flex;
  align-items: center;
  gap: 12px;
  margin-bottom: 14px;
  flex-wrap: wrap;
}

/* Tabs (also reused by Analytics) */
.tabs {
  display: flex;
  gap: 4px;
  background: var(--bg-2);
  border: 1px solid var(--border-h);
  padding: 3px;
  border-radius: 8px;
}
.tab {
  background: transparent;
  border: none;
  padding: 6px 12px;
  border-radius: 5px;
  font-size: 12px;
  font-weight: 500;
  color: var(--t-m);
  cursor: pointer;
  font-family: inherit;
  transition: all .12s;
}
.tab:hover { color: var(--t); }
.tab.active {
  background: var(--bg-3);
  color: var(--t);
  font-weight: 600;
}

/* Search input */
.toolbar-search { flex: 1; position: relative; max-width: 360px; }
.toolbar-search-icon {
  position: absolute;
  left: 10px;
  top: 50%;
  transform: translateY(-50%);
  color: var(--t-d);
  pointer-events: none;
  display: flex;
}
.toolbar-search input {
  width: 100%;
  background: var(--bg-2);
  border: 1px solid var(--border-h);
  border-radius: 8px;
  padding: 8px 12px 8px 32px;
  font-size: 13px;
  color: var(--t);
  font-family: inherit;
  outline: none;
}
.toolbar-search input:focus {
  border-color: var(--acc);
  box-shadow: 0 0 0 3px var(--acc-dim);
}

/* ── Tickets table specific tweaks ───────────────────────────────── */
.tickets-tbl tbody tr.tbl-row-clickable { cursor: pointer; }

/* ── Transcripts row actions ─────────────────────────────────────── */
.tr-actions { display: inline-flex; gap: 4px; }
.tr-actions .btn { padding: 5px 8px; }
.tr-actions .btn svg { display: block; }
.tr-locked { opacity: .5; position: relative; }
.tr-locked:hover { opacity: 1; }

/* Inline icon in badge */
.badge svg { display: inline-block; vertical-align: middle; margin-right: 2px; }

/* ═════════════════════════ 2b-2 styles ═════════════════════════════ */

/* ── Audit toolbar (filter chips) ─────────────────────────────────── */
.audit-toolbar { margin-bottom: 14px; }
.audit-chips { display: flex; gap: 6px; flex-wrap: wrap; }
.chip {
  background: var(--bg-2);
  border: 1px solid var(--border-h);
  color: var(--t-m);
  padding: 6px 12px;
  border-radius: 999px;
  font-size: 12px;
  font-weight: 500;
  cursor: pointer;
  font-family: inherit;
  transition: all .12s;
}
.chip:hover { color: var(--t); border-color: var(--t-d); }
.chip.active {
  background: var(--acc-dim);
  border-color: var(--acc);
  color: var(--acc-l);
  font-weight: 600;
}

/* ── Audit timeline ───────────────────────────────────────────────── */
.audit-timeline { display: flex; flex-direction: column; }
.audit-row {
  display: grid;
  grid-template-columns: 28px 1fr auto;
  gap: 12px;
  padding: 12px 14px;
  border-bottom: 1px solid var(--border);
  align-items: start;
  font-size: 13px;
}
.audit-row:last-child { border-bottom: none; }
.audit-row:hover { background: var(--bg-2); }
.audit-icon {
  width: 28px;
  height: 28px;
  border-radius: 6px;
  background: var(--bg-3);
  display: flex;
  align-items: center;
  justify-content: center;
  color: var(--t-m);
  flex-shrink: 0;
}
.audit-main { min-width: 0; }
.audit-line {
  display: flex;
  flex-wrap: wrap;
  align-items: center;
  gap: 6px;
}
.audit-event {
  font-family: var(--mono);
  font-size: 11.5px;
  background: var(--bg-3);
  color: var(--t-m);
  padding: 2px 7px;
  border-radius: 4px;
  font-weight: 500;
}
.audit-ticket-link {
  background: var(--acc-dim);
  border: 1px solid var(--acc);
  color: var(--acc-l);
  font-family: var(--mono);
  font-size: 11.5px;
  font-weight: 600;
  padding: 1px 7px;
  border-radius: 4px;
  cursor: pointer;
  transition: all .12s;
}
.audit-ticket-link:hover { background: var(--acc); color: white; }
.audit-desc {
  margin-top: 4px;
  color: var(--t-m);
  font-size: 12.5px;
  line-height: 1.5;
}
.audit-time {
  color: var(--t-d);
  font-size: 11px;
  font-family: var(--mono);
  white-space: nowrap;
  align-self: start;
  padding-top: 2px;
}
.audit-loadmore-wrap {
  padding: 14px;
  text-align: center;
  border-top: 1px solid var(--border);
}

/* ── Analytics toolbar ────────────────────────────────────────────── */
.analytics-toolbar { margin-bottom: 14px; }

/* ── Volume chart ─────────────────────────────────────────────────── */
.chart-svg {
  display: block;
  width: 100%;
  height: auto;
  max-height: 220px;
  padding: 8px 0;
}
.chart-svg circle { transition: r .12s; }
.chart-svg circle:hover { r: 5; }

/* ── Category bars ────────────────────────────────────────────────── */
.cat-bars { display: flex; flex-direction: column; gap: 8px; padding: 4px 0; }
.cat-bar-row {
  display: grid;
  grid-template-columns: minmax(80px, 25%) 1fr 36px;
  gap: 10px;
  align-items: center;
  font-size: 12.5px;
}
.cat-bar-label {
  color: var(--t);
  white-space: nowrap;
  overflow: hidden;
  text-overflow: ellipsis;
}
.cat-bar-track {
  height: 18px;
  background: var(--bg-3);
  border-radius: 4px;
  overflow: hidden;
  position: relative;
}
.cat-bar-fill {
  height: 100%;
  background: linear-gradient(90deg, var(--acc) 0%, var(--acc-l) 100%);
  border-radius: 4px;
  transition: width .35s ease-out;
}
.cat-bar-count {
  text-align: right;
  font-family: var(--mono);
  font-weight: 600;
  font-size: 12px;
  color: var(--t);
}